Frequently Asked Questions (FAQ)
Order & Shipping
How long does shipping take?
Orders typically process within 2-4 business days. Delivery times vary based on location, but most orders arrive within 7-14 business days.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can track your order anytime on our Tracking Info page.
Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping costs and delivery times vary based on location and will be calculated at checkout.
Product Information
How many pieces of artwork does the ArtCubby Picture Frame hold?
The ArtCubby Picture Frame stores around 150 pieces of standard-sized artwork while displaying your child’s latest masterpiece.
Is the frame safe for kids to use?
Yes! The frame is designed with a kid-safe magnetic closure that makes it easy to open and swap artwork without pinched fingers.
Can the frame be hung both vertically and horizontally?
Absolutely! The frame is designed to be mounted in both orientations, making it perfect for any space.
What color frames do we offer?
We currently offer black, white, and wood.
Returns & Exchanges
What is your return policy?
We want you to love your purchase! If you’re not satisfied, we offer hassle-free returns within 14 days of delivery. Simply contact us at info@artcubbyframes.com, and we’ll be happy to assist you.
What should I do if my order arrives damaged?
We do our best to ensure your order arrives in perfect condition, but if you receive a damaged item, please reach out to us at info@artcubbyframes.com with a photo, and we’ll make it right.
General Questions
How can I contact customer support?
You can reach our support team via the Contact Us page, by email at info@artcubbyframes.com, or through our customer service form.
If you have any other questions, feel free to reach out—we’re happy to help! 😊